CASE STUDY
SOLUTION MODERNIZATION LEADING TO CUSTOMER EXPERIENCE TRANSFORMATION FOR AKORBI
ABOUT AKORBI
Akorbi is the 13th fastest-growing woman-owned/led company in the world, a women-led and minority-owned business that specializes in providing enterprise solutions that empower companies to achieve success in the global economy. Akorbi helps organizations connect with employees, vendors, and customers in over 170 languages 24×7, through any modality, from any location. Their customizable enterprise solutions include interpretation, translation, multilingual and technical stafng, multilingual contact centers with business process outsourcing capabilities, learning, and localization services.
THE PROBLEM
The Akorbi team faced challenges with the enhancement of applications due to older architecture/technology (PHP); the implementation of changes was tedious, and maintenance was costly. The main problems were:
- Improving UI/UX
- Enhancements to telephony features
- Streamlining maintenance and flexibility
- Getting up-to-speed with technology
- External softphone
THE
SOLUTION
[x]cube team provided a solution by revamping the entire web application using newer technologies. The solutions we provided include:
IN-BUILT
SOFTPHONE
SOFTPHONE
TELEPHONY
SYSTEM
SYSTEM
UI/UX
ENHANCEMENT
ENHANCEMENT
COMPONENT BASED ARCHITECTURE TO RESOLVE FLEXIBILITY, COMPATIBILITY & EASE OF MAINTENANCE.
TECH
STACK
USER
PERSONAS
THE
BENEFITS
THE APP IS COMPATIBLE WITH WINDOWS, LINUX AND MAC OS
INBUILT SOFTPHONE HAS REDUCED EFFORTS OF MAINTENANCE
ENHANCED USER EXPERIENCE WITH POP-UP ON-CALL PAGE,NAVIGATION FEATURES
DECREASED TRAINING EFFORTS WITH ENHANCED UI/UX